Refund policy

At NYSA, we want you to be happy with your purchase.

• We accept exchange requests within 7 days of receiving your order.
• Items must be unused, unworn, unwashed, and in their original packaging with tags attached.
• Items that are damaged, altered, washed, or worn cannot be exchanged.
• Sale, discounted, or customized items are not eligible for exchange, unless the item received is defective or incorrect.
• Customers are responsible for return/exchange shipping charges unless the item received is incorrect or defective.
• Exchanges are subject to product availability.
• Refunds are only provided in cases where the item is defective or incorrectly shipped and a replacement is not available.

To request an exchange, contact us through WhatsApp at +923201894661  with your order number and reason for exchange.